Call: 021 712 6177 / 021 712 3472  |  Email: info@rchobbyshop.co.za
Mon to Fri - 09:00 to 17:00
Saturdays - 09:00 to 14:00
Sundays - Closed
 

Terms And Conditions

Privacy Policy

This privacy policy sets out how RC Hobby Shop (RCHS) uses and protects any information that you give RCHS when you use this website.

RCHS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

RCHS may change this policy from time to time by updating this page. We advise customers to read the policy from time to time to ensure they are aware of the latest policy provisions.

What information we collect

  • Your name
  • Your contact information including email address
  • Demographic information such as address details for delivery purposes

What we do with the information we gather

We require this information for internal record keeping, to understand your needs and provide you with a better service and to make your online shopping experience easier.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Access to your own information

It is important that the information we have about you is accurate and up to date. Your information can be updated online and we cannot be liable for any information which is inaccurate and/or obsolete.

The method of interacting with clients may change but trust will always remain a critical requirement for RC Hobby Shop to have the right to do business. We have partnered with “MyGate” to ensure the highest level of security to create a safe shopping experience.

 

Returns and Refunds Policy

If the item you purchased ONLINE from RC Hobby Shop does not perform as intended, you may return it to us.

To be eligible for a refund or a return(of the item repaired or a replacement item):

  • The item must be unused,
  • The item must be in the same condition that you received it in
  • The item must be in the original packaging.
  • The Proof of payment must be submitted
  • The item must be returned within 30 days of the purchase date.

Assessment of a refund or return(of the item repaired or a replacement item):

RC Hobby Shop will assess the item and within 30 days:

Repair the item and return it to you or

Send you a new replacement item or

Refund the purchase price

Please note

You will be responsible for the postage costs of any returned item.

Should RC Hobby Shop return the item to you repaired or send you a new replacement item, the postage costs will be borne by RC Hobby Shop.

Contact us

If you have any questions regarding a return or refund, you may call us at 0217126177 during office hours.

NOTE: If you purchased an item in the store our Refund Policy will be as stated in the store ie it is not as above.

Shipping Policy

The cost of postage will be in addition to the purchase price and will be quoted  at the time of purchase.

Please note that a storage fee will be levied on items where the client will collect from the branch and those items are not collected with in 30 days after notification that the order is ready to collect. The amount charges will be 10% on the value of the order.